FAQ
1. Order-Related Questions
Q: Can I modify or cancel my order after payment? A: You can apply to modify or cancel the order within 24 hours of successful payment, provided that the order has not been processed. Modifiable content includes shipping address, contact phone number, etc. If the order has entered the processing or shipping stage, modification or cancellation is not supported. Please check the order information carefully before payment.
Q: Why was my order canceled automatically? A: Automatic order cancellation may occur due to the following reasons: 1) Payment verification failed or payment was not completed within the specified time; 2) The ordered product is out of stock unexpectedly; 3) The system detects abnormal transaction risks (such as suspected fraud); 4) The shipping address is in an unreachable area. If the order is canceled after payment, the full amount will be refunded to your original payment method within 3-5 business days.
2. Product-Related Questions
Q: Are the office computer chairs suitable for people of different heights and weights? A: Most of our office computer chairs are designed with multi-dimensional adjustability, including seat height, backrest tilt, and headrest height, which can adapt to users with heights ranging from 150cm to 190cm. The load-bearing capacity of different models varies; please check the product detail page for specific data (usually 80kg-150kg). For users with special body types, it is recommended to select models marked with "large load-bearing" or "wide seat."
Q: Are the materials of the office computer chairs environmentally friendly and safe? A: All office computer chairs use materials that meet international environmental protection standards. The seat cushions and backrests are made of high-density foam without harmful substances, and the fabrics or leathers are non-toxic and odorless. The metal frames are made of high-strength alloy steel that has passed safety tests. All products comply with relevant national and international safety regulations, so you can use them with confidence.
3. Assembly-Related Questions
Q: Is it difficult to assemble the office computer chair? Do I need professional tools? A: The assembly difficulty of our office computer chairs is low, and most users can complete the assembly independently within 30-60 minutes. Each product is equipped with a detailed illustrated manual and all necessary assembly tools (such as screws, wrenches). We also provide assembly videos on the product detail page for reference. No additional professional tools are required.
Q: What should I do if parts are missing or damaged during assembly? A: Please check the integrity of all parts against the manual immediately after receiving the package. If parts are missing or damaged, please take photos of the outer packaging, missing/damaged parts, and the part list in the manual, and submit an application through the order after-sales channel. We will verify the information and send the required parts for free within 1-3 business days.
4. Shipping-Related Questions
Q: How long does it take to receive the goods after placing an order? A: For in-stock products, the order processing time is 1-3 business days, and the shipping time varies by region: 3-7 business days for domestic non-remote areas, and 5-12 business days for remote areas. For customized products, the processing time is 5-10 business days, and the shipping time is the same as above. You can view the real-time logistics status through the order tracking number after shipment.
Q: Is there free shipping? What are the conditions? A: Domestic orders that meet the specified order value threshold (displayed on the store's homepage) can enjoy free standard shipping. Free shipping does not apply to expedited shipping, remote areas, or international orders. The specific shipping fee for non-free shipping orders will be automatically calculated at checkout based on the shipping address and product weight.
5. After-Sales-Related Questions
Q: What is the warranty period for office computer chairs? A: We provide a 12-month warranty for all office computer chairs. During the warranty period, if there are quality problems (such as frame deformation, caster damage, or foam collapse) under normal use and maintenance, we will provide free part replacement or maintenance guidance. The warranty does not cover damage caused by improper assembly, overloading, man-made damage, or force majeure.
Q: Can I return or exchange the product if I am not satisfied with it? A: You can apply for return or exchange within 30 days of receiving the product, provided that the product is in its original condition (no assembly traces, no scratches or damage, and all original packaging and parts are intact). Customized products are not eligible for return or exchange unless there are quality defects. For returns due to product quality problems, the shipping fee is borne by us; for returns due to personal reasons, the shipping fee is borne by you.