Privacy Policyd

1. Scope of Personal Information Collection

• Order and Transaction Information: When you place an order, we collect information such as your name, contact phone number, email address, shipping address, and payment-related information (e.g., payment method type, partial payment card digits). This information is used to process orders, arrange shipping, complete transactions, and handle after-sales issues.
• Account Information: When you register an account, we collect the account name, email address, and password you set. This information is used to manage your account, identify your identity, and provide personalized services (e.g., order history inquiry, preference recording).
• Browsing and Usage Information: When you browse the store, we may collect information about your device (e.g., device model, operating system, IP address), browsing behavior (e.g., viewed office computer chair models, browsing duration, product collection records), and usage of services. This information is collected through cookies and similar technologies to improve service quality and optimize your shopping experience.
• Customization-Related Information: If you purchase customized office computer chairs (e.g., customized color, material, size), we may collect your customization requirements and related preference information to ensure the customized products meet your needs.
• Customer Service Information: When you contact customer service for consultation, complaint, or after-sales support, we may collect your communication records and relevant proof materials (e.g., product photos, order screenshots) to handle your requests effectively.

2. Purposes of Personal Information Use

• Processing and fulfilling orders, including verifying order information, arranging product delivery, and completing payment settlement.
• Managing user accounts, including logging in authentication, updating account information, and ensuring account security.
• Providing customer service and after-sales support, including answering inquiries, handling complaints, and providing technical guidance (e.g., office chair assembly guidance).
• Optimizing the store and services, including analyzing user browsing and purchasing behavior to improve product recommendations, website functionality, and service quality.
• Sending transaction-related notifications (e.g., order confirmation, shipping reminders, refund notifications) and marketing information (e.g., new product launches, promotional activities) with your consent.
• Complying with applicable laws, regulations, or legal obligations (e.g., responding to legal investigations, protecting legitimate rights and interests).

3. Disclosure and Sharing of Personal Information

• With your explicit consent or authorization.
• Sharing with third-party service providers who assist us in providing services (e.g., logistics companies for shipping, payment service providers for payment processing). These third parties are required to comply with this Policy and relevant laws, and only use the information for the specified service purposes.
• Disclosure in accordance with applicable laws, regulations, legal procedures, or mandatory requirements of government authorities.
• Disclosure or sharing of anonymized or aggregated information that cannot identify individual users, which may be used for market research, industry analysis, or other legitimate business purposes.

4. Protection of Personal Information

• Using secure data storage systems and encrypting sensitive personal information (e.g., payment information, contact details) to prevent information leakage.
• Establishing strict access control mechanisms, restricting access to personal information to authorized personnel only, and conducting regular security training for employees.
• Regularly conducting security audits, vulnerability scans, and risk assessments on the store's systems and services to promptly identify and address potential security risks.
• Formulating emergency response plans for data security incidents to minimize losses in the event of an incident.

5. Your Rights Regarding Personal Information

• Right of Access and Correction: You can log in to your account to view and update your personal information (e.g., shipping address, contact phone number). For other information that cannot be modified directly, you can apply for correction through designated channels.
• Right of Deletion: If you believe your personal information is incorrect, unnecessary, or collected in violation of this Policy, you can request us to delete it. We will review and handle your request in a timely manner.
• Right to Withdraw Consent: You can withdraw your consent to our use of your personal information for marketing purposes at any time (e.g., unsubscribing from promotional emails). Withdrawing consent will not affect the legality of previous information use based on your consent.
• Right to Cancel Account: You can request to cancel your account. After account cancellation, we will delete or anonymize your personal information in accordance with relevant laws, except for information that needs to be retained due to legal requirements.

6. Use of Cookies

7. Modifications to This Policy